We want your every interaction with YourGasEnergy to feel fair and straightforward. If something has gone wrong with a payment, we'll do our best to make it right. Here's how our refund process works.
Refunds may be issued under the following circumstances:
What we're not able to refund is energy you've already used. Gas that's been consumed through active service is a cost that's already been incurred on our end. Any refund request needs to come to us within 30 days of the original payment date.
To request a refund, please contact us using the details below:
Email: support@yourgasenergy.com
Phone: 888-384-5611
Please include the following information in your request:
Once we receive your request, we'll review it within 5 business days and let you know the outcome. If your refund is approved, the money will go back to your original payment method within 10 business days. We'll keep you in the loop throughout.
We reserve the right to decline refund requests that fall outside the conditions above. That said, nothing in this policy is intended to override any rights you already have under local, state, or federal consumer protection laws .Those always apply. By using our services, you're agreeing to the terms laid out in this policy. If you ever have questions about it, don't hesitate to ask we'd rather talk it through than have anything feel unclear.
By using our services, you acknowledge and agree to the terms of this Refund Policy.